FAQ
What hours and days are you open?
We are open seven days each week:
- Mon - Sat 10am - 6pm
- Sun 12pm - 4pm
We are closed these major holidays:
- New Year's Day
- Independence Day
- Thanksgiving
- Christmas Eve
- Christmas Day
What is your return policy?
Consignment Items:
No returns. Once the item sells, we pay the consigner and therefore cannot accept returns for these items. If you are local, we can consign those items for you.
Medications, Supplements & Helmets:
No returns once items leave the store.
New Items (non-saddles):
Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item in like-new condition.
Online Purchases: Full refund if return is approved within 14 days of original delivery and return is postmarked within 5 days of approval. Original packaging must be in tact and item in like-new condition. Customer pays return shipping unless approved by store prior to return shipping. Please contact us at info@ghtack.com or (636) 938-4309 for returns.
New Saddles:
Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item is in like-new condition.
Online Purchases: Refund with a 5% restocking fee deducted from refund amount.
- Original packaging must be in tact. Customer pays return shipping unless approved by store prior to return shipping.
- We offer a 14 day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items.
- Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.
- Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase.
- SHIPPING FEES ARE NONE REFUNDABLE.
- A 5% restocking fee will be deducted from the refunded amount of saddle purchase price.
- Please be sure to keep insurance on your package.
- We do not accept returns on damaged or used merchandise.
If used or damaged merchandise is received, we will ship it back at the customers expense.
Please contact us at info@ghtack.com or (636) 938-4309 for returns.
Do you carry English & Western?
Yes! We sell a full line of Western & English saddles, tack, clothing, boots and accessories.
Do you host events?
We host events both at our brick and mortar store and as pop-up store on location.
Our events are typically educational or a small store setup. We are open to other event options, if you have something in mind.
Call, email or message us to discuss your event needs:
(636) 938-4309
info@ghtack.com
What about military discounts?
We are proudly veteran owned and we offer a 10% veteran discount. Discounts are applied to customer accounts on the back end of our site and you access them by logging in before purchase.
Please email us a copy of your drivers license and one of these documents:
- Active or retired military ID
- DD-214 separation form
Send to info@ghtack.com and let us know you would like the discount added to your online & instore account.
* Discounts may not apply to clearance or special purchase items.