FAQs
What hours and days are you open?
We are open seven days each week:
- Mon - Sat 10am - 6pm
- Sun 12pm - 4pm
Closed Major Holidays:
- New Year's Eve (Close at 4pm)
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
What is your return policy?
Consignment Items:
No returns. Once the item sells, we pay the consigner and therefore cannot accept returns for these items. If you are local, we can consign those items for you.
Medications, Supplements & Helmets:
No returns once items leave the store.
New Items (non-saddles):
Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item in like-new condition.
Online Purchases: Full refund if return is approved within 14 days of original delivery and return is postmarked within 5 days of approval. Original packaging must be in tact and item in like-new condition. Customer pays return shipping unless approved by store prior to return shipping. Please contact us at info@ghtack.com or (636) 938-4309 for returns.
New Saddles:
Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item is in like-new condition.
Online Purchases: Refund with a 5% restocking fee deducted from refund amount.
- Original packaging must be in tact. Customer pays return shipping unless approved by store prior to return shipping.
- We offer a 14 day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items.
- Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.
- Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase.
- SHIPPING FEES ARE NONE REFUNDABLE.
- A 5% restocking fee will be deducted from the refunded amount of saddle purchase price.
- Please be sure to keep insurance on your package.
- We do not accept returns on damaged or used merchandise.
If used or damaged merchandise is received, we will ship it back at the customers expense.
Please contact us at info@ghtack.com or (636) 938-4309 for returns.
Do you carry English & Western?
Yes! We sell a full line of Western & English saddles, tack, clothing, boots and accessories.
Do you host events?
We host events both at our brick and mortar store and as pop-up store on location.
Our events are typically educational or a small store setup. We are open to other event options, if you have something in mind.
Call, email or message us to discuss your event needs:
(636) 938-4309
info@ghtack.com
What about military discounts?
We are proudly veteran owned and we offer a 10% veteran discount. Discounts are applied to customer accounts on the back end of our site and you access them by logging in before purchase.
Please email us a copy of your drivers license and one of these documents:
- Active or retired military ID
- DD-214 separation form
Send to info@ghtack.com and let us know you would like the discount added to your online & instore account.
* Discounts may not apply to clearance or special purchase items.
Do You Offer Gift Cards?
Yes, we offer physical and digital gift cards that can be purchased on our website or in store. They can be used as payment for any items on our site.