FAQ

What hours and days are you open?

We are open seven days each week:

  • Mon - Sat 10am - 6pm
  • Sun 12pm - 4pm

We are closed these major holidays:

  • New Year's Day
  • Independence Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

What is your return policy?

Consignment Items:

No returns. Once the item sells, we pay the consigner and therefore cannot accept returns for these items. If you are local, we can consign those items for you.

Medications, Supplements & Helmets:

No returns once items leave the store.

New Items (non-saddles):

Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item in like-new condition.

Online Purchases: Full refund if return is approved within 14 days of original delivery and return is postmarked within 5 days of approval. Original packaging must be in tact and item in like-new condition. Customer pays return shipping unless approved by store prior to return shipping. Please contact us at info@ghtack.com or (636) 938-4309 for returns.

New Saddles:

Local Purchases: Full refund within 14 days, with receipt, original packaging in tact and item is in like-new condition.

Online Purchases: Refund with a 5% restocking fee deducted from refund amount.

  • Original packaging must be in tact. Customer pays return shipping unless approved by store prior to return shipping.
  • We offer a 14 day return/exchange policy that starts on the day that you receive your purchase. Merchandise must be in new condition, we do not accept returns on damaged or used items.
  • Customers are responsible for all return shipping charges, including returning custom or duty fees for international returns.
  • Refunds will be processed to the original account and method of payment. Otherwise, we can issue a store credit good towards any new purchase. 
  • SHIPPING FEES ARE NONE REFUNDABLE.
  • A 5% restocking fee will be deducted from the refunded amount of saddle purchase price.
  • Please be sure to keep insurance on your package.
  • We do not accept returns on damaged or used merchandise. 

If used or damaged merchandise is received, we will ship it back at the customers expense.

Please contact us at info@ghtack.com or (636) 938-4309 for returns.

Do you carry English & Western?

Yes! We sell a full line of Western & English saddles, tack, clothing, boots and accessories.

Do you host events?

We host events both at our brick and mortar store and as pop-up store on location.

Our events are typically educational or a small store setup. We are open to other event options, if you have something in mind.

Call, email or message us to discuss your event needs:

(636) 938-4309
info@ghtack.com

What about military discounts?

We are proudly veteran owned and we offer a 10% veteran discount. Discounts are applied to customer accounts on the back end of our site and you access them by logging in before purchase.

Please email us a copy of your drivers license and one of these documents:

  • Active or retired military ID
  • DD-214 separation form

Send to info@ghtack.com and let us know you would like the discount added to your online & instore account.

* Discounts may not apply to clearance or special purchase items.