Refund policy

Consignment Items: All sales are final, unless item condition is not as advertised. 

Medications, Supplements, Helmets: No returns under any circumstances.

For new items: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ghtack.com. Please note that returns will need to be sent to the following address: 319 N Central Avenue, Eureka, MO 63025. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. This is usually is less expensive that paying for shipping on your own.

We do not refund shipping. Return shipping costs will be deducted from your refund amount.

You can always contact us for any return question at info@ghtack.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale/clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Special Orders
All special orders are to be paid in full at the time of the order. No refunds will be issued for special orders. The sole exception would be if the incorrect item was ordered. In this case, the proper item will be ordered or the sale refunded at the sole discretion of management.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ghtack.com.

Items not received due to shipper actions are not subject to refund. We have no control of the items once your selected shipper takes possession. We will offer guidance on the process for making claims to the shipper and can sometimes assist with communicating with the shipper to find lost deliveries.

Saddle Trials
We have two types of saddle trials based on how customers receive their saddle orders: local pickup or shipped:

Local Saddle Trials